We would rather put a problem right than keep money for something that did not happen. If a service you paid for was not delivered as described, write to us and we will refund it. This page sets out how that works for each kind of payment.
Puja bookings and devotional services
- Cancel before the puja is performed — full refund, no questions asked. Cancel from your order in the app, or email us with the order reference.
- We could not perform it — if we cancel, or the puja is not performed on the date agreed, you receive a full refund automatically. You do not need to ask.
- After the puja has been performed — the service is complete and is not refundable. If what was performed differed from what you booked, tell us within 7 days and we will investigate and refund where that is fair.
- Prasad or physical items, where offered — if these arrive damaged or never arrive, tell us within 7 days of the expected delivery date and we will refund or resend.
Subscriptions
- Cancel at any time from your profile. Access continues to the end of the period you have already paid for.
- We do not pro-rate part-months, because cancelling does not cut your access short.
- If a subscription renewed when you had already cancelled, or renewed without notice you expected, tell us within 14 days of the charge and we will refund it in full.
Wallet top-ups
- Unspent wallet credit can be refunded to the original payment method on request within 30 days of the top-up.
- Credit that has already been spent on an offering cannot be refunded through the wallet — that offering is covered by the puja and offerings section above.
- If money left your account and the credit never appeared, tell us and we will trace the payment and either credit it or refund it.
- Wallet credit is not redeemable for cash except as set out here.
One-time unlocks and digital content
Items such as an AI palm-reading synthesis are delivered immediately, so they are not refundable once opened. If the content failed to generate, did not unlock, or you were charged twice, tell us within 7 days and we will refund it in full.
Duplicate and failed payments
Duplicate charges and payments that were taken while the transaction failed are always refunded in full, whenever you notice them. If you spot one, send us the payment reference.
How to request a refund
Email contact@himtec.au with the order or payment reference from your profile and a line about what went wrong. We aim to acknowledge within 2 working days and to decide within 7.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay or Stripe. Once we issue it, banks and card networks typically take 5 to 10 working days to show the money in your account. We cannot refund to a different account from the one that paid.
Your statutory rights
Nothing in this policy limits rights you have under consumer law in your country. Where the law gives you a stronger remedy than this page does, the law applies.